Terms of service
1. Overview
The terms “we”, “us” and “our” refer to Lulu Zagame, operated by AEB Enterprises Pty Ltd (ACN 614 446 034). Our website and online store (the “Services”) are designed to provide you with a curated shopping experience.
These Terms of Service (“Terms”) govern your access to and use of our Services, including purchases of products. By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
2. Business Information
Lulu Zagame is operated by AEB Enterprises Pty Ltd (ACN 614 446 034). Our contact and business details are:
Address: 555B Chapel St, South Yarra VIC 3141, Australia
Email: hello@luluzagame.com
Phone: +61 408 880 074
This information provides transparency about our identity and allows customers to contact us with questions or concerns.
3. Orders and Payment
All orders are subject to product availability. Prices and promotions may change without notice. Payment is required at the time of purchase via accepted methods (Visa, Mastercard, PayPal). By placing an order, you warrant that your purchases are for personal use and not for resale.
4. Shipping & Delivery
Shipping options, fees, and estimated delivery times are available on our Shipping & Returns page. Delivery times are estimates only; we are not liable for delays caused by carriers or customs. Risk passes to you when the product is handed over to the carrier.
5. Returns & Refunds
Returns and refunds are handled according to our Returns Policy page. Customers are responsible for return shipping for non-faulty items. Refunds are processed within 7 business days of receiving the returned item. Faulty items are assessed by our team; refunds or exchanges are issued if confirmed faulty.
6. Consumer Rights and Australian Consumer Law
Our products and services come with guarantees under the Australian Consumer Law (ACL), which cannot be excluded, including guarantees that products are of acceptable quality, fit for purpose, and match descriptions. If a product fails to meet a consumer guarantee, you are entitled to a repair, replacement, or refund as outlined in the ACL. These rights are in addition to any other rights you may have under these Terms.
7. Intellectual Property
All content on our Services, including images, text, graphics, product descriptions, and website design, is owned by Lulu Zagame or its licensors and is protected by Australian and international intellectual property laws. You may only use our content for personal, non-commercial purposes. You may not copy, distribute, modify, or reproduce our content without prior written consent.
8. Warranties and Disclaimers
Except as expressly stated in these Terms or by law, Lulu Zagame provides all products and Services “as is” without any warranties, express or implied. We do not guarantee uninterrupted access, error-free operation, or compatibility with your device. To the fullest extent permitted by law, Lulu Zagame disclaims all warranties including, but not limited to, merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the fullest extent permitted by law, Lulu Zagame is not liable for any indirect, incidental, or consequential damages arising from your use of the Services or purchase of products. Our liability is limited to the purchase price of the product.
10.Force Majeure
Lulu Zagame will not be liable for any failure to perform, delay, or non-delivery caused by circumstances beyond our reasonable control, including natural disasters, strikes, pandemics, shipping carrier delays, or government actions.
11. Privacy and Data Use
We collect, use, and store your personal information in accordance with our Privacy Policy. By using our Services, you consent to our collection and use of personal information as described in that policy. This includes sharing information with trusted service providers for order fulfilment, payment processing, marketing (with your consent), and analytics.
12. Governing Laws
These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms must be resolved in the courts of Victoria.
13. Amendments
We may update these Terms at any time. Updated Terms will be posted on this page. Continued use of our Services constitutes acceptance of any changes.
14. Contact Information
Questions about these Terms of Service can be sent to:
Email: hello@luluzagame.com
Phone: +61 408 880 074
Address: 555B Chapel St, South Yarra VIC 3141, Australia
We are committed to addressing any concerns promptly and transparently.
Last updated: January 2026