Shipping & Returns
SHIPPING DETAILS
We deliver worldwide using Australia Post.
All international orders must provide both mobile number and email address.
Shipping costs are displayed in Australian Dollar.
LOCATION
AUSTRALIA
AUSTRALIA
NEW ZEALAND
NEW ZEALAND
REST OF WORLD
REST OF WORLD
SERVICE
STANDARD
EXPRESS
STANDARD
EXPRESS
STANDARD
EXPRESS
COST
Orders under $200 ($10)
Orders $200 and over (FREE)
$19
Orders under $300 ($15)
Orders $300 and over (FREE)
$25
Orders under $500 ($35)
Orders $500 and over (FREE)
$65
TIMEFRAME
2-8 DAYS
1-4 DAYS
6-27 DAYS
5-10 DAYS
6-27 DAYS
5- 14 DAYS
AUSTRALIA
STANDARD
EXPRESS
COST
Orders under $200($10)
Orders $200 and over (FREE)
$19
TIMEFRAME
2-8 DAYS
1-4 DAYS
NEW ZEALAND
STANDARD
EXPRESS
Orders under $200($10)
Orders $200 and above (FREE)
$19
6-27 DAYS
5-10 DAYS
REST OF WORLD
STANDARD
EXPRESS
Orders under $200($10)
Orders $200 and over (FREE)
6-27 DAYS
6-27 DAYS
5- 14 DAYS
Delivery Timeframes
Orders are usually dispatched within 2 business days. However in the event of end of season sales, or other such large sales, this dispatch timeframe may extend to 5 business days. Once your order is dispatched you will be notified via email, and will receive a tracking number.
RETURNS
Send us an email at hello@luluzagame.com to organise your exchange.
All purchases of sale or promotion are final and cannot be refunded, but may be exchanged for an alternate size. Feel free to contact us if you have any questions about sizing.
Lulu Zagame reserves the right to issue refunds against sold items.
Refunds will only be granted after the garment has been inspected by our team, and proven faulty.
Credits or exchanges are welcome on full price items for 7 days after purchase, provided tags are still intact and the garment has not been worn or tampered with in anyway. All sale items are final sale and will not be eligible for credit or exchange.
How to Request a Return:
1. Please email us at hello@luluzagame.com and include your order number, return reason and whether you would like an exchange, refund.
2. Once approved, please return your items to:
Lulu Zagame
555B Chapel St
South Yarra VIC 3141 Australia
We will ship exchange products, or process your refund, once we have received back the goods and have confirmed that your return aligns with our terms & conditions.